Shipping policy

SHIPPING POLICY

The Boss Babe & Co. LLC, DBA Boss Babe & Co.
Effective Date: January 1, 2026
Last Updated: January 1, 2026

By placing an order with The Boss Babe & Co. LLC, doing business as Boss Babe & Co.("Company," "we," "our," or "us"), you acknowledge and agree to the terms set forth in this Shipping Policy.

1. ORDER PROCESSING

Orders are processed in the order in which they are received.
Most orders are processed and prepared within 1 to 7 business days, excluding weekends, federal holidays, inventory delays, weather events, and peak seasonal periods.
Order processing times are estimates and are not guaranteed delivery dates.
Split Shipments: Orders may ship from multiple fulfillment centers, warehouses, or brand partners. As a result, items within the same order may arrive in separate packages and on different delivery dates at no extra cost to you.

2. SHIPPING ESTIMATES & CARRIER DELAYS

Estimated delivery transit times begin after order processing has been completed and the carrier scans the package.
Estimated transit times provided at checkout are guidelines only and are not guaranteed. Actual delivery times may vary due to:
- Carrier route disruptions and transit delays
- Severe weather conditions
- Customs processing (for international shipments)
- High-volume holiday shipping periods
- Supply chain disruptions
- Customer address entry errors
The Boss Babe & Co. LLC shall not be liable for transit delays once an order has been transferred to the shipping carrier.

3. SHIPPING ADDRESSES & CUSTOMER RESPONSIBILITY

Customers are solely responsible for reviewing and providing complete, accurate shipping information at checkout.

The Boss Babe & Co. LLC is not responsible for shipment delays, lost packages, misdeliveries, or additional costs resulting from:

Incorrect street addresses, apartment/suite numbers, or zip codes
Incomplete or invalid addresses
Customer input errors

Orders submitted with incorrect shipping information that are delivered to the address entered at checkout are not eligible for replacement, refund, or reimbursement.

4. ORDER TRACKING

Tracking information will be sent via automated email as soon as your shipping label is generated.
Customers are responsible for monitoring their shipment status using the tracking number provided.
Tracking updates are controlled entirely by the carrier and may take up to 24–48 hours to update after label generation. The Company is not responsible for carrier tracking glitches or system outages.

5. LOST, STOLEN, OR DELIVERED PACKAGES

Once an order has been marked as "Delivered" by the shipping carrier, legal responsibility and risk of loss transfer to the customer.

The Boss Babe & Co. LLC is not responsible for:

Packages lost or missing after confirmed carrier delivery
Stolen packages or porch piracy
Packages delivered to the address provided by the customer at checkout
Carrier misdelivery errors

What to do if your package is missing:
If your tracking confirms delivery but you cannot locate your package:

Check around all entryways, porches, garage areas, and with household members or neighbors.
Wait 24 hours, as carriers occasionally mark shipments delivered prior to physical drop-off.
Contact your local carrier branch immediately with your tracking number to initiate a search.
If you purchased third-party Shipping Protection at checkout, submit a claim directly through the protection link provided in your order confirmation.

6. SHIPPING DAMAGE & DEFECTS

If an item arrives damaged in transit, customers must notify The Boss Babe & Co. LLC within forty-eight (48) hours of delivery.

Damage claims must be submitted to support@thebossbabeco.com and include:

Order Number
Clear photographs of the damaged merchandise
Clear photographs of the exterior shipping box/polymailer and shipping label
A brief description of the damage

Failure to report transit damage within 48 hours of delivery constitutes full acceptance of the merchandise and may result in denial of the claim.

7. REFUSED OR UNDELIVERABLE SHIPMENTS

Shipments returned to our warehouse due to:

Customer refusal of delivery
Failure to collect or claim a package from the carrier
Incorrect or incomplete address provided at checkout
Failure to pay customs, import duties, or taxes

may be subject to return shipping fees, carrier penalty charges, and a restocking fee. Such fees will be deducted from any approved store credit or balance.

8. SHIPPING CARRIER SELECTION

The Company reserves the right to select the carrier (USPS, UPS, FedEx, or regional carriers), routing method, and fulfillment location for all shipments. Specific requested carriers or delivery methods may not always be available.

9. FORCE MAJEURE

The Boss Babe & Co. LLC shall not be liable for any delay, failure, interruption, or inability to fulfill or deliver orders resulting from circumstances beyond its reasonable control, including but not limited to: natural disasters, severe weather events, acts of God, labor strikes, carrier route interruptions, government restrictions, public health emergencies, supply chain shortages, or cybersecurity incidents.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Boss Babe & Co. LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from shipping delays, carrier actions, delivery failures, lost packages, or other shipping-related issues.